Returns & Refund


We are unable to exchange or refund any purchased items as a precautionary measure to mitigate the spread of COVID-19.

Only items which have a manufacturing defect can be returned or refunded.

If you have any queries, please ask the cashier to call the Store Manager to assist you. 

You can also visit our website, e-mail us at, or call our contact center on 800-SHAYA or 800-74292.

Please note that we have extended the returns window following government regulations.